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Disaster recovery and security are two main elements that need to be considered by SaaS consumers when evaluating potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to minimize the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your firm SAS70 compliant? What security measures are used at your facilities? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above queries before you invest in an appropriate SaaS solution.